We accept a variety of payment methods, including PayPal, Credit cards (Visa, MasterCard, American Express, JCB, UnionPay), Apple Pay, and Google Pay.
Are there any hidden fees?
All order costs consist of two parts: the product price and shipping fees.
If there are discounts or free shipping promotions, they will be applied and clearly displayed at checkout.
All listed prices include applicable sales tax.
What area can you deliver? Do you provide international shipping?
Currently, we only offer shipping within the United States. All orders shipped to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands will incur a 100% surcharge on the standard shipping rate, and only standard shipping is available to these remote areas.
How can I use a discount code?
All discounts will be applied at checkout. If it's an automatic discount, the discounted price will be shown in the cart and at checkout. If it's a discount code, you will need to enter the code during checkout to apply the discount.
Which surfaces can Jellysub hanging strips be used on?
These hanging strips are suitable for smooth, flat, and clean surfaces, such as: Painted / Varnished Wood, Tiles, Metal, Glass, Smooth Solid Surface (Most Plastics,Acrylic, PVC, PE, PP);
We do not recommend using them on Rough and Non Stick Surfaces (e.g., Painted / Textured / Powder Wall, Wallpaper, Fabrics).
How to remove used hanging strips? Will they leave marks?
For each hanging strip, use one hand to grip the extra portion of the strip we’ve provided, and use the other hand to hold down the adhered side. Pull the strip slowly in the direction of the arrow, keeping it as parallel to the surface as possible. Apply pressure to remove it easily, and it will not leave any marks or residue behind.
Removal diagrams for reference are also included in each product description.
As long as the hanging strips are installed according to our instructions and used on suitable surfaces, they leave no sticky adhesive residue behind.
What if I place it incorrectly? How can I adjust it?
If the hanging strip is placed incorrectly, gently remove it from the surface and use a new strip to reapply, following the installation steps. Please note that the strips cannot be reused, so it’s recommended to finalize the position during the first application or use a new strip for reinstallation.
Our picture hanging strips set has been designed with trial and error in mind. Each set includes enough strips to give you the opportunity to reposition as needed. For hooks, we provide extra strips beyond the number of hooks included.
Are these strips waterproof?
Yes, our products can be used in damp environments. However, please note that prolonged exposure to moisture may reduce the adhesive strength.
What is the shipping time?
Standard Shipping takes approximately 4-7 business days, while Expedited Shipping takes around 2-4 business days.
How can I request a return or exchange?
If you are not satisfied with your purchase within 30 days of purchase, you may contact us to return the product for a refund.
For detailed returns or exchanges, please refer to Refund Policy.
How can I contact customer service?
If you have any questions, you can reach us via chat, our contact form, or by directly emailing us at contact@jellysub.com.
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