About Products
Which surfaces can Jellysub hanging strips be used on?
These hanging strips are suitable for smooth, flat, and clean surfaces, such as: Painted / Varnished Wood, Tiles, Metal, Glass, Smooth Solid Surface (Most Plastics,Acrylic, PVC, PE, PP);
We do not recommend using them on Rough and Non Stick Surfaces (e.g., Painted / Textured / Powder Wall, Wallpaper, Fabrics).
Can I use these on painted walls?
Are these strips waterproof?
Can I use these on the ceiling?
How to install these hanging strips?
Why can't I get the picture hanging strips to stick together?
Does it matter if the loop side or hook side goes on the wall and which goes on the picture frame?
How to remove used hanging strips? Will they leave marks?
What if I place it incorrectly? How can I adjust it?
How much weight can the hanging strips hold?
What should I do if the adhesive strip breaks during removal?
About Payment
What payment methods can I use?
We accept a variety of payment methods, including PayPal, Credit cards (Visa, MasterCard, American Express, JCB, UnionPay), Apple Pay, and Google Pay.
Are there any hidden fees?
About Orders
How can I view my order?
To view your order, log in to your account through the login link in the top menu. You can log in using a one-time verification code. Once logged in, you’ll be able to see all of your orders.
For each order, you can view the items purchased, the total price, and, if the order is still being shipped, track the shipping details.
How can I modify or cancel my order?
About Shipping
What area can you deliver? Do you provide international shipping?
Currently, we only offer shipping within the United States. All orders shipped to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands will incur a 100% surcharge on the standard shipping rate, and only standard shipping is available to these remote areas.
What is the shipping time? How are shipping fees calculated?
What should I do if I entered the wrong shipping address?
About Refund
How can I request a return or exchange?
Please get in touch with us at contact@jellysub.com to initiate the return process, including your order number, the name of the item, and a description of the problem.
Once we have confirmed the return request, we will provide you with the return address to receive your packaging. Please do not return the items to the original shipping address.
Unfortunately, we do not accept exchanges at this time. If you are unsatisfied with the product, you can follow our return policy to receive a refund and place a new order.
How do I request a refund after purchasing on Amazon?
What are the conditions for a return?
Who is responsible for return shipping fees?
How can I get a refund?
About Discounts
Do you offer additional discounts for bulk orders?
Yes, we provide customized pricing for bulk purchases. Please contact us directly with details about your order details, and we will provide you with a customized quote. Our team will work with you to ensure you get the best possible price for large orders.
How can I use a discount code?
Do you offer a membership discount or rewards program?
About Customer Service
How can I contact customer service?
If you have any questions, you can reach us via chat, our contact form, or by directly emailing us at contact@jellysub.com.
What are your customer service hours?
You May Be Interested
-
Large No Nails Universal Frame Picture Hanger
- Regular price
- $12.99
- Sale price
- $12.99
- Regular price
- $14.99
-
Clear Small Wire Toggle Hooks Pack for Hanging
- Regular price
- From $13.99
- Sale price
- From $13.99
- Regular price
- $15.99
-
Extra-Large Picture Hanging Strips for Frame Hanging
- Regular price
- From $13.99
- Sale price
- From $13.99
- Regular price
- $15.99
-
Medium Picture Hanging Strips for Heavy-Duty
- Regular price
- From $15.99
- Sale price
- From $15.99
- Regular price
- $17.99