If you made your purchase on Amazon or another platform, we kindly recommend reaching out to their customer service for assistance with your order, as different selling platforms operate under separate management systems.

Due to the different operating systems of each sales platform, we are unable to process Amazon orders through our independent store.

We do not recommend using our hanging strips on painted walls, as many customers have reported that removing the strips may peel off the paint.

If you feel that the paint is not very sturdy, we suggest avoiding use on painted walls. (However, some customers have had good experiences using our hanging strips on painted walls.)

You can contact us via email to request changes to your order. Please provide details of the changes you’d like to make, and we’ll respond as soon as possible.

If your order has not yet shipped, we can process a cancellation request. Please reach out to us at contact@jellysub.com.

Please contact us by email as soon as possible with your correct shipping address. We will try our best to intercept the package and update the address. However, there is a possibility that the delivery may fail and the package will be returned to our warehouse. In such cases, we will reship your order free of charge once we receive the returned package.

If you are not satisfied with your purchase within 30 days of purchase, you may contact us to return the product for a refund.

For detailed returns or exchanges, please refer to Refund Policy.

Returns and exchanges must be initiated within 30 days of the purchase date to be eligible for a refund.

We accept returns or exchanges for the remaining unused portion of opened products. Please ensure the product is returned in its original packaging. We aim to maximize recycling and reduce waste or pollution.

Please note that any shipping fees related to returns or exchanges are not covered by us. (Unless the return or exchange is due to a defective product.)